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 FAQ - Connect

Explore Our FAQ

There's a wealth of information to explore! To assist you in navigating and finding the answers you seek, we’ve compiled a searchable comprehensive list of frequently asked questions and their answers for your convenience. Select the relevant category and use the search icon to find the information you need quickly.

 

Need Further Assistance?

If you can't find the answer you’re looking for, please submit a Customer Support Request using the form below the FAQ section. To reduce spam and be efficient we do not reply to unsolicted offers of services nor to messages sent direct so to get a reply, use the contact form below.

 

Support Hours and Contact Information:

  • Student Services: This is for existing students currently enrolled in courses.

  • General Inquiries: For all other questions.

  • Billing: For inquiries related to payments by existing students.

  • Technical Support: This is for help with website or course access issues.

 

Please note to keep our courses as affordable as possible, we do not operate a 24/7 support desk. We will respond to support requests from Monday to Friday, between 10 AM and 4 PM UK time. Please allow up to 48 hours for a response, although we do reply to most sooner. For immediate assistance, we encourage you to consult our FAQ section.

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Add to Your Contacts

Please add info@nlpmasterclass.co.uk to your contacts to ensure you receive our emails; please note that this address is not monitored for incoming messages, so to get a reply, use the contact form below.

  • How do I create a Teachable account?
    To create a Teachable account: Go to the iCollege login page (you'll have received this link in your welcome email- it is below should you need it again) Click on "Sign Up" or "Create Account" Enter your email address and create a password Verify your email address if required Link To iCollege
  • I'm having trouble logging in. What should I do?
    If you're having trouble logging in: Ensure you're using the correct email address and password Try resetting your password using the "Forgot Password" link on the login page and check spam incase the email has been blocked. Clear your browser cache and cookies, then try again If you're still having issues, please contact our support team using the Customer Support Request form and provide screenshots so we can see exaclty what the issue is.
  • The iCollege portal is not loading properly on my browser. What browsers are supported?
    We recommend using the latest versions of Chrome, Firefox, Edge or Safari. There will be an update notification on your browser telling you to update it. If teh site is not loading it will be a browser setting or internet connectivity issue please: Refresh Your Browser: Refreshing your browser can resolve loading issues. Clear Browser Cache: Clearing your browser cache removes stored data that might be causing loading problems. Stable Internet Connection: A poor internet connection can loading. Ensure your connection is stable. If these steps do not resolve the loading issues, please submit a Customer Support request. Include detailed descriptions of the problem, screenshots, or a short video using a tool like Loom for clarity. Note that we do not provide technical support for issues related to your personal devices; please contact your device manufacturer or software provider for device-specific assistance
  • Can I access the courses on my mobile device or tablet?
    Our courses are mobile-responsive and can be accessed on phones and tablets via the app or mobile site.
  • The videos in the course aren't playing. How can I fix this?
    All videos are thoroughly tested on three devices and browsers before publication. If you are experiencing playback issues, they are likely due to problems with your local device or settings. Please follow these steps to resolve the issue: Refresh the Page: Sometimes a simple refresh can fix playback issues. Clear Browser Cache: Clearing your browser cache can solve problems related to outdated or corrupted files. Check Internet Connection: Ensure that your internet connection is stable. Please submit a Customer Support request if the issue persists after these steps. Include screenshots or a Loom video to help us understand the issue better. Please note, we do not offer technical support for local device issues; consult your hardware and software providers for further assistance.
  • How do I change the email address associated with my account?
    To change the email address linked to your account, please follow these steps: Submit a Support Request: Contact our Customer Support team by submitting a request. Include details of the email address change. Specify Access Needs: Inform us if you would like the email change to apply across all associated services, including iCollege access. Please note that changing your email will affect how you log in to all connected services.
  • How do I join live sessions or webinars associated with my course?
    Receiving Communications for Live Events When you book a live event, here’s how you will receive important notifications: Initial Confirmation Email: Upon booking, you will receive an automatic email containing your event link. If you do not see it in your inbox, please check your spam folder. Reminder Emails: One Week Before: You will receive a reminder email about the event. Ensure this hasn't gone to your spam folder. One Day Before: A reminder will be sent a day prior for live training sessions. One Hour Before: For practice group settings, expect a reminder an hour before the event starts. Again, check your spam folder if necessary. Important Note: We do not send Zoom links directly via email, nor do we offer a 24/7 support desk. Therefore, please be sure to add the event details to your calendar as instructed in the initial confirmation email and reminders to ensure you have all the necessary information.
  • How do I reset my password?
    You can reset your password by clicking "Forgot Password" on the login page and following the instructions.
  • I completed a course but haven't received my certificate. How can I get it?
    Certificates are issued differently depending on the course: Advanced MasterCLASS Certificates: These are typically issued within 14 days of course completion. Society of NLP Certificates: These may take a few months to be issued due to processing times. Steps to Follow: Check Your Spam Folder: If it has been 14 days since completing an Advanced MasterCLASS, please check your spam folder first, as the certificate might have been redirected there. Submit a Support Request: If you have not received your NLP certificate and it has been longer than the usual processing time, or if your Advanced MasterCLASS certificate has not arrived within 14 days and is not in your spam, please submit a support request. Ensure to include relevant course details and your registration details to facilitate a quick resolution.
  • I purchased a course, but it's not showing up in my account. What should I do?
    If you've purchased a course and it's not appearing in your account, please follow these steps: Email Verification: Ensure that you are logged into iCollege using the same email address that was used to purchase the course. If a different email was used, you may need to create a new account or update your existing account details. Course Setup: Some courses may need to be added manually or are only accessible a week before a live event starts. Please check the specific event details for such conditions. Contact Support: If the above steps do not resolve the issue, please send a customer support request at the end of the FAQ. Include the email address you wish to use, and we will consolidate all your course materials into one account.
  • I've created a Teachable account. How do I access my course?
    Once you have a Teachable account: Go to the iCollege login page Enter your Teachable account email and password After logging in, you should see your purchased course(s) on your dashboard Click on your course to access the materials Link To iCollege
  • I’ve received a request for a payment even though I've already paid. What should I do?
    If you receive a payment request despite having already paid, this may be due to a discrepancy between the email addresses used for the purchase and the one registered on our system. To resolve this issue, please follow these steps: Verify Email Addresses: Ensure you can access both the email used for the purchase and the one registered with your account. Submit a Support Request: Contact our customer support team by submitting a request. Include both email addresses used — for the purchase and registered with your account. This helps us verify your information and prevent duplicate payments. Our team will review the details and ensure your payment records are accurate.
  • How do I enable subtitles or captions for the videos?
    Click the settings icon in the video player to turn on captions. You can then modify the caption settings.
  • How do I download course materials or resources?
    Only selective materials are available for download they will be highlighted as downloadable for personal use and fair usage only. After logging in, course materials are available for download in each section of each course page. Click on the course you are looking for, and just underneath each section, there is a download link to a PDF. Click on it, and it will take you there. Also, check your downloads folder on your computer or on your browser if you are trying to locate where it could be saved. If a file or document is not available for download, it is protected for copyright reasons.
  • What does it mean to be a registered student?
    A registered student is someone who has: Paid for a course of study Received an automatic confirmation from our payment system Received a welcome email with instructions to access iCollege Created a Teachable account (if they didn't already have one) Once you've completed these steps, your course purchase will be automatically linked to your Teachable account.
  • I didn't receive a password reset email. What should I do next?
    Please check your spam folder. If the email is not there, contact our support team using the Customer Support Request form. Ensure you provide the details of the course, payment made, etc. so we can assist you.
  • I've paid for a course but don't see it in my account. What should I do?
    If you've purchased a course but don't see it in your account: Check that you're logging in with the same email address you used for your purchase if not the course wiill have been set up with the email used at time of purchase. Check your email for a welcome message and any instructions for accessing your course If you still can't access your course, please contact our support team using the Customer Support Request form giving us the email and purchse information so we can locate your order.
  • I can't log in to my iCollege account. What should I do?
    Troubleshooting Login Issues Verify the Website: First, ensure you are logging into the correct site. Refer to the link provided below. Email Verification: Make sure you are using the same email address that you used when signing up. Password Accuracy: Confirm that your password is correct. If you are unsure, use the "Forgot Password" option to reset it. Browser Refresh: Refresh your browser and check that it is up to date. If you continue to experience issues after following these steps, please submit a Customer Support request. Provide as much information as possible and include screenshots of any error messages you encounter. Link To iCollege
  • The portal is running slow and taking a long time to load pages. What can I do?
    Try clearing cache/cookies, closing other tabs, connecting to faster internet, or using another browser.
  • I'm experiencing audio issues with the course content. Can you help? Troubleshooting Audio Playback Issues
    Our audio files are rigorously tested on multiple devices and browsers to ensure quality playback. If you're experiencing audio issues, the problem may stem from local device settings or connectivity. Please follow these steps to address common audio concerns: Check Volume Settings: Ensure that your device’s volume is not muted or set too low. Also, check if the audio is playing from the correct output source (e.g., headphones or speakers). Refresh Your Browser: Refreshing your browser can resolve temporary playback issues. Clear Browser Cache: Clearing your browser cache removes stored data that might be causing audio problems. Stable Internet Connection: A poor internet connection can affect audio streaming quality. Ensure your connection is stable. If these steps do not resolve the audio issues, please submit a Customer Support request. Include detailed descriptions of the problem, screenshots, or a short video using a tool like Loom for clarity. Note that we do not provide technical support for issues related to your personal devices; please contact your device manufacturer or software provider for device-specific assistance.
  • How do I access iCollege?
    To access iCollege, you need to create a Teachable account and then log in to your course. Here's a step-by-step guide: Create a Teachable account (if you don't already have one) Log in to your Teachable account Access your purchased course on iCollege Link To iCollege
  • How do I navigate my course once I'm logged in?
    Once logged in: From your dashboard, click on your course title Use the course navigation menu to access different modules and lessons Click on individual lessons to view content, including videos, PDFs, and quizzes Remember, if you encounter any technical issues while using iCollege, please refer first to our Technical Support FAQ or submit a query through the Customer Support Request form.
  • Is the practice group suitable for beginners?
    Yes, the practice group suits all levels, including beginners and advanced. No previous experience in NLP is required.
  • How many people typically attend these sessions?
    The original in-person meetings ranged from 50 to 150 participants. The current online format likely accommodates a similar range, but exact numbers may vary up to 250 when we have guest trainers.
  • What behavior is expected during sessions?
    Be respectful of the trainer and other participants. No abusive or disruptive behaviors will be tolerated. The organizers reserve the right to remove participants without prejudice. Above all have fun!
  • Can I join the session if I'm not in the UK?
    Yes, you can join from anywhere with a stable internet connection. Just be mindful of the time difference, as the sessions are held at 7:00 PM UK time.
  • Can I get a refund if I can't attend?
    As this is a free event, refunds are not applicable. However, you're welcome to join future sessions.
  • Can I choose not to participate in exercises?
    While participation is encouraged, you may sit out an exercise if you wish. Let the assisting team know in the chat so they can manage breakout and practice room numbers.
  • Should I mute my microphone?
    Yes, keep your microphone off unless you're speaking or participating in an exercise.
  • How do I register for a session?
    Book your place through the ticket system on the website's booking page. Ensure you enter your email address correctly when booking. Each practice group is published the first of the month, at which point you may book your ticket.
  • What is the cost of attending a practice group session?
    The practice group sessions are FREE to attend. As stated in the original text: "FREE, NADAH, ZILCH, ZERO £$ - Value PRICELESS".
  • What if I need to leave the session early?
    While it's best to attend the full session, if you need to leave early, do so quietly without disrupting others. You may want to send a private message to the host informing them.
  • How do I receive the Zoom link?
    An automated email containing the Zoom link will be sent to you upon booking. Once you book, a window will display the option to add the event and the Zoom link to your calendar. Plus, a reminder with the link is sent one hour before the event begins. There are three opportunities to save the link.
  • How can I become a member of the Secret Agents of Change (SAOC) Membership Group?
    For information on joining the SAOC Membership Group, which includes access to session replays, visit the NLP MasterCLASS website, where you will find more details, and check out the SAOC FAQ section. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • What if I need support before the event?
    For support requests, submit a Customer Support Request found at the bottom of this FAQ. Support is unavailable 24/7, and requests received within an hour of the event's start will not be responded to until the following business day.
  • What if English isn't my first language?
    The sessions are conducted in English. While there's no specific support for non-native speakers, the interactive nature of the sessions may still be beneficial for improving your NLP skills.
  • When and where are the sessions held?
    Sessions are held live on Zoom on the third Thursday of each month from 7:00 PM to 8:30 PM UK time. When guest trainers are present, sessions may extend until 9:00 PM.
  • What should I prepare before joining a session?
    Ensure you have a stable internet connection, a device with a camera and microphone, and a quiet space to participate. It's also recommended to familiarize yourself with basic Zoom functions.
  • How long has the NLP MasterCLASS Practice Group been running?
    The NLP MasterCLASS Practice Group was established in 2004, initially holding monthly live meetings at Kings College University London.
  • Do I need previous experience in NLP, hypnosis, or coaching to participate?
    No, no previous experience is required. The group welcomes participants of all skill levels.
  • What if I have a suggestion for a future session topic?
    While not explicitly mentioned, you could likely make suggestions during the session or contact the organizers via the Customer Support Service form with your ideas. This is found at the end of the FAQ page
  • What should I do if I don't receive the Zoom link?
    Check your spam folder and ensure you've spelled your email correctly when booking. Add info@nlpmasterclass.co.uk to your contacts to prevent emails from going to spam. We do not email out requests for the Zoom link. Please follow the booking instructions, where you will have 3 opportunities to save the link.
  • What kind of topics or themes are covered in the sessions?
    The theme for each session is revealed on the booking page. Trainers select themes based on questions asked or their own inspiration. You can be assured that the content will be relevant and inspiring.
  • Can I record the session myself?
    Absolutely no private recordings of any kind are permitted, including AI transcriptions and video recordings. Anyone violating this will be removed and banned from future events and may be subject to legal action to have the recorded materials deleted to ensure copyright integrity is maintained.
  • Are cameras required to be on during the session?
    Yes, all participants must have their cameras on during the group session. Anyone failing to display may be asked to switch cameras on, and if the request is ignored, they may be removed from the event.
  • What is the policy on sharing Zoom links?
    Do not share your Zoom link. Each ticket is for one person only. Anyone found sharing links or "gate-crashing" will be removed and blocked from future events.
  • Are sessions recorded, and can I access a replay of the session?
    Yes, all sessions are recorded however, replays are only available to members of the Secret Agents of Change (SAOC) Membership Group. They are not available to other participants. For details about the SAOC visit https://www.nlpmasterclass.co.uk/saoc-membership-group
  • How can I stay updated on future events?
    Follow NLP MasterCLASS on social media platforms and regularly check this website for upcoming events and updates. Once you book a ticket, you will be added to our mailing list and receive irregular event reminders. Remember: By booking a ticket and attending the event, you agree to all terms and conditions, including recordings and participation.
  • What is the NLP MasterCLASS Practice Group?
    The NLP MasterCLASS Practice Group is a safe space for anyone interested in practicing coaching, NLP, hypnosis, and other personal development disciplines. It was established in 2004 and has evolved from in-person meetings to online sessions.
  • Are there any age restrictions for participating?
    While there's no explicit age restriction mentioned, the content is geared towards adult participants. Adult language may be used and mature themes may be discussed. If you are under 18, it's advisable to obtain parental or guardian permission before attending.
  • When does ticket sales end?
    The booking system closes at 6:00 PM UK time on the day of the event. No tickets or links can be sent after this time.
  • What happens if there are technical issues?
    In the event of technical or unforeseen issues, the organizers reserve the right to reschedule the event. Tickets will be rolled over to the next or rescheduled date.
  • Who leads the practice group sessions?
    NLP Master Trainers lead the sessions. Occasionally, there may be guest trainers as well
  • Can I invite friends or colleagues to the session?
    While you can inform others about the practice group, each person needs to register individually through the official booking system.
  • What happens if I have to cancel my booking?
    If you need to cancel your booking, you will be refunded your fees less a 15% or £75 administrative fee (whichever is the least) to cover card handling fees and administration costs, provided you provide this in writing to info@nlpmasterclass.co.uk or using the Customer Support Request form on the website no later than 30 days before the event. Any cancellations made within 30 days of the event's start are non-refundable. NLP MasterCLASS Ltd may, at their discretion, roll the training over to another training. All bookings are covered by Terms and Conditions which are available on the booking page on the FAQ - Connect page and upon request. https://www.nlpmasterclass.co.uk/nlppractitioner
  • Are there installment payment options available?
    Yes, installment options are available through PayPal. These arrangements are between PayPal and the student, and PayPal sets the terms. https://www.nlpmasterclass.co.uk/nlppractitioner
  • Is there an online or virtual training option available?
    No, the training is experiential and must be attended in person. It is delivered under license from the Society of NLP It involves practical, hands-on learning that cannot be replicated through virtual means. https://www.nlpmasterclass.co.uk/nlppractitioner
  • Who is this certification for?
    This training is ideal for anyone seeking to enhance their personal development, communication skills, and emotional intelligence. It's particularly beneficial for professionals in coaching, therapy, or consulting who aim to help others make tangible improvements in their lives. https://www.nlpmasterclass.co.uk/nlppractitioner
  • How can I secure an early bird rate?
    You can secure an early bird discount by paying a deposit. Here’s how it works: Deposit Confirmation: Upon receipt of your deposit, we will email you to confirm your provisional booking. Balance Payment: The balance must be paid in full four weeks before the event starts. Invoice for Balance: You will receive an invoice for the balance due five weeks before the start date, giving you seven days to pay the balance in full. Payment Methods: To keep transaction costs down, the balance must be paid directly to the bank. If you prefer to pay by credit or debit card, a £50 admin charge will apply. Failure to Pay Balance: If the balance payment is not made within seven days of the invoice, you will forfeit the Early Bird rate secured and must pay the Standard event price. Cancellation Policy: Early Bird bookings cannot be rescheduled or deferred and are not eligible for refunds. Terms & Conditions: All deposits are subject to standard terms and conditions. https://www.nlpmasterclass.co.uk/nlppractitioner
  • What is the NLP Licensed Practitioner Certification?
    The Licensed NLP Practitioner Certification is a comprehensive certified course that helps you understand and apply NLP principles for personal and professional growth. It’s designed to provide a user manual to the mind, enabling you to manage emotions, change behaviors, and achieve desired results in various aspects of life. https://www.nlpmasterclass.co.uk/nlppractitioner
  • What are the costs involved, and are there any discounts?
    The standard fee for the NLP Practitioner course is £2040. Early bird rates are available, displayed on the website, and removed closer to the event date. https://www.nlpmasterclass.co.uk/nlppractitioner
  • How do group or company bookings work?
    For group or company bookings, please use the conenct with us form on our website, and one of our team members will contact you to discuss rates and administration. https://www.nlpmasterclass.co.uk/nlppractitioner
  • Who is this course certified by?
    This course is certified by the Society of NLP and is accredited and recommended by the co-creator of NLP Dr Richard Bandler.
  • What will I learn during the training?
    The training covers the Society of NLP Practitioner syllabus, which includes foundational concepts, communication models, rapport building, sensory acuity, submodalities, hypnosis, metaphors, anchoring, and various NLP strategies and techniques. https://www.nlpmasterclass.co.uk/nlppractitioner
  • What support is available after the training?
    After-training support includes access to the iCollege Practitioner Resources for a year after your course, the NLP MasterCLASS Facebook group, and the monthly practice group held on the third Thursday of each month, which helps develop skills and build practices. https://www.nlpmasterclass.co.uk/nlppractitioner
  • Where and when does the training take place?
    The live training sessions occur in London during the spring and autumn. The exact dates are announced on our website and in our newsletter. The venue is Regents University, Inner Circle, London. https://www.nlpmasterclass.co.uk/nlppractitioner
  • How can I register or find out more about specific dates and rates?
    For the most recent training schedule and to book your place, please refer to our website and connect with us to be added to the mailing list. Updates on training dates, rates, and availability of early bird discounts can also be obtained by subscribing to our newsletter and signing up for free resources. https://www.nlpmasterclass.co.uk/nlppractitioner
  • How do I sign up or learn more about the SAOC Membership Group?
    To learn more and prepare for the next intake, watch the explainer video on our site, sign up for our waiting list, and check the website footer to connect with us for the most recent enrollment dates after viewing the video. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • What does the SAOC offer to its members?
    Monthly Video Training: Focus on refining skills with specific lessons on practicing and growing your practice. Interactive Sessions: Participate in online practice groups and AHA MasterMind sessions to ask questions and engage with trainers. Exclusive Benefits: Access to event replays, member discounts, and a free comprehensive course in clinical hypnotherapy. Discounts on Training: 20% members discounts on NLP and ICCH training saving £100’s off the fee of live events and a 50% discount on Masterclass events saving potentiallly £2000 a year on these alone. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • Who should join the SAOC Membership Group?
    This group is designed for therapists, coaches, and consultants who are committed to mastering their craft and making a significant impact through their work. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • What are the key features of the monthly membership schedule?
    Each month features a pivotal Thursday event lineup: Week 1: Video lesson focused on practicing therapeutic skills. Week 2: Video session on strategies for expanding and marketing your practice. Week 3: A public online practice group session. Week 4: AHA MasterMIND session for direct interaction with trainers (Excludes December). https://www.nlpmasterclass.co.uk/saoc-membership-group
  • Is there a trial period or a way to sample the content before joining?
    The SAOC membership does not offer a trial period; we assume potential members are familiar with the trainers and their work. However, potential members can watch an explainer video and access certain free resources to understand better what the membership entails before joining. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • How can I be notified about open enrollment periods?
    You can either connect with us directly, join a practice group, or ensure you are in our system to receive notifications when enrollment opens. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • When does the membership open and what are the rates?
    Membership Opening: The Secret Agents of Change is a closed group that opens its membership for new members three times a year. Announcements about membership openings are made on our website and through our newsletter. How to Stay Informed: To join our mailing list and stay updated on membership openings, please sign up for our Free Resources at the top of the website. When you sign up, you'll also gain access to a bundle of free materials, including an eBook. We value your peace of mind; we only send emails when there's something important to share. Membership Rates: Membership rates will be announced when the doors for new members open. For more details and updates, please visit our website or subscribe to our newsletter. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • How often does membership open?
    Membership doors open approximately every four months, with specific dates and openings announced through our newsletter and on the website. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • Why should I join the SAOC Membership Group?
    Membership offers access to a community of like-minded professionals, monthly support for mastering NLP, and a variety of resources that include video training lessons, interactive sessions, and exclusive member benefits such as replays of public events and discounts on training. Or don't join and instead go it alone and spend years and years trying to work out what the lead trainers have been sucessfully doing for decades. To join is a smart decision to not join not so smart. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • What are my options if I need to amend or cancel my membership?
    Amending Membership: If you wish to make changes to your membership, please contact our billing team for assistance using the Customer Support Service From in the SAOC members area. Your annual membership allows you to access all member benefits until your renewal date. Canceling Membership: You will receive a reminder before your renewal date, allowing you to cancel your subscription. If you decide to cancel, you can still enjoy member benefits until your current subscription period ends. Renewing After Cancellation: If you choose to renew after canceling, your membership will be treated as a new subscription at the current rates. You will be able to rejoin when membership enrollment reopens. https://www.nlpmasterclass.co.uk/saoc-membership-group Canceling after Renewal: Regarding our membership cancellation policy, we provide advance notice of upcoming renewals to all members. To cancel, please use our official cancellation process. Be aware that canceling through a card dispute rather than our process will make you liable for all transaction fees we incur. Due to the immediate access granted to our digital services and products, we do not offer cancellations after renewal has occurred. The member must cancel before the renewal date if they do not wish to continue their membership. If you have any questions about this policy, please contact our support team for clarification using the customer support request form.
  • How do I enroll and access the training materials?
    How do I enroll and access the training materials? Enrollment Process: You can enroll through our website's booking page. Payment is processed via Stripe, and you will receive a receipt in your email inbox. Access to Training Materials: Upon payment, our platform host, Teachable, will prompt you to open a Teachable account. This account gives you access to iCollege, our dedicated system where all our online training materials are stored. Please note, iCollege is separate from our main website. Existing iCollege/Teachable Users: If you are a returning student with an iCollege/Teachable account and have previously purchased a training course, simply sign in to your account. The SAOC of Change will automatically be added to your system. Receiving Bonus Materials: If bonus materials are included in your membership, please allow up to 48 hours (Monday to Friday) for these to be activated by our admin team, although they are often available much sooner. Important Account Setup Information: The email address you use to subscribe will also be used to set up your Teachable account. Be sure to use the same email when setting your password to ensure the system recognizes you. Welcome Email: After registering, you will receive a welcome email with instructions to set up your Teachable account. Save these details and bookmark the page for easy access in the future. We aim to make the process as straightforward as possible, and we're here to help every step of the way! https://www.nlpmasterclass.co.uk/saoc-membership-group
  • What additional benefits do members receive?
    Members receive complimentary access to the ICCH Foundation course in clinical hypnotherapy, a significant value addition that aids in deeper skill development. https://www.nlpmasterclass.co.uk/saoc-membership-group
  • What is the SAOC Membership Group?
    The Secret Agents of Change (SAOC) Membership Group is a private, exclusive subscription group for therapists, coaches, and consultants. It focuses on personal and professional development through Neuro-Linguistic Programming (NLP). https://www.nlpmasterclass.co.uk/saoc-membership-group
  • What kind of technical support is available?
    Technical support is available for issues related to the course platform (iCollege). However, please note: Support is intended for platform-related issues only. It does not cover personal device or local user issues. Students are expected to manage their own administrative tasks and basic technical troubleshooting. If you need assistance with a platform-related issue that you can't resolve using the provided resources, please use the Customer Support Request form to contact our support team.
  • What are the payment options for the ICCH Diploma in Clinical Hypnotherapy?
    There are two payment options for the diploma program all rates shown here are for guidance, please refer to the advertised rates on the website main page https://www.nlpmasterclass.co.uk/diploma-clinical-hypnotherapy 1. Full payment: £3,900, with a deposit of £900 and the balance of £3,000 payable 30 days before the semester starts. 2. Installment plan: A deposit of £900, followed by 12 monthly payments of £300, totaling £4,500. Please note any special offers or deals are not subject to payment plans and must be paid for in full.
  • Can I specialize in a particular area of hypnotherapy through this course?
    While the course provides comprehensive training across various areas, you can focus on specific areas of interest through your assignments, learning journal, and practical work. The Advanced Masterclasses also offer opportunities for specialization. After graduation, you can further specialize through continued education and focused practice.
  • There is a bonus: what exactly is the Secret Agents of Change (SAOC) Membership Group?
    The SAOC Membership Group is an exclusive bonus for diploma students, providing additional learning resources, interactive practice sessions, direct access to trainers, and discounts on additional training. Refer to the website for full details:https://www.nlpmasterclass.co.uk/saoc-membership-group
  • How does the course stay updated with current trends and research in hypnotherapy?
    The course content is regularly reviewed and updated to reflect current best practices and research in hypnotherapy. The involvement of practicing professionals as trainers and supervisors ensures that real-world, up-to-date knowledge is incorporated into the program. Note: For the most up-to-date information on course dates, exam schedules, and other time-sensitive details, please always refer to the official ICCH website and the Diploma iCollege platform.
  • What should I do if I encounter technical issues or bugs while using the online learning platform?
    If you encounter technical issues, please follow these steps: First, refer to the technical support FAQ provided in the course materials. Many common issues can be resolved using this resource. If your issue is not resolved by the FAQ, take the following steps: Take screenshots or screen recordings of the problem. (Links to recommended recording software are available in the Customer Support Request form) Prepare a detailed description of the issue. Submit the description, along with any relevant screenshots or recordings, to the customer support team using the designated Customer Support Request form. Please note that emails sent to report issues will be referred back to the Customer Support Request form. This form can be found at the end of this FAQ.
  • What is the role of the dedicated student liaison supervisor?
    Each student is assigned a dedicated student liaison supervisor who acts as a go-to resource for support and assistance throughout the program.
  • How long does the diploma program last?
    The diploma program lasts for one year, with each academic year divided into two semesters.
  • Where can I find information about important dates and deadlines?
    The course calendar, including important dates, modules, live sessions, assignment deadlines, and exam dates, is provided in the Course Guide supplied to enrolled students. For high-level details showing the modules for each month, please check the website. Always refer to the Diploma iCollege platform for the most up-to-date information on specific dates. https://www.nlpmasterclass.co.uk/diploma-clinical-hypnotherapy
  • How intensive is the ICCH Diploma in Clinical Hypnotherapy?
    The ICCH Diploma in Clinical Hypnotherapy is an intensive and rewarding academic course that requires significant time commitment and dedication. Students should be prepared to: Dedicate approximately 37-38 hours per month to their studies. Attend regular live sessions, including trainer-led sessions, practice labs, and supervision sessions. Complete assignments and maintain a learning journal throughout the course. Engage in self-directed learning and research. Balance their studies with other commitments for the duration of the one-year program. Prospective students must fully acquaint themselves with the program requirements and carefully consider their ability to commit the necessary time and effort before enrolling. This level of commitment is essential for successful completion of the course and for gaining the maximum benefit from the comprehensive training provided.
  • What is expected of students in terms of contributing to the learning community?
    Students are expected to contribute to a positive learning community by treating all staff, students, and visitors with courtesy and respect. Abuse of any form will not be tolerated.
  • What should students do if they encounter technical issues during live sessions or while accessing course materials?
    If students encounter technical issues during live sessions or while accessing course materials, they should first check their internet connection, ensure their browser is up to date, and try refreshing the page. If the issue persists, they should contact customer support using the designated form.
  • Can you provide more details about the modules covered in the diploma?
    The program covers 10 modules, each focusing on a specific area of hypnotherapy for more detailed information refer to the website page https://www.nlpmasterclass.co.uk/diploma-clinical-hypnotherapy MODULES 1. Hypnotic Anesthesia: Pain management and comfortable birthing experiences 2. Relationships: Addressing relationship challenges and fostering healthier connections 3. Psycho-Sexual Disorders & Fertility: Understanding and treating psychosexual and fertility issues 4. Depression: Theories and hypnotherapeutic approaches to depression 5. Grief: Guiding clients through the grieving process 6. Anxiety, Fears & Phobias: Techniques for overcoming these prevalent issues 7. Behaviourism: Exploring behavioral theories and the Hypno-Behavioral protocol 8. Weight and Food Issues: Strategies for developing healthier relationships with food 9. Addictions: Understanding various forms of addiction and facilitating change 10. Regression: Exploring regressive techniques for healing and personal growth
  • What will I learn in this program?
    You'll gain expertise in addressing various issues including: - Anxiety, fears, and phobias - Behavioral problems - Weight and food issues - Addictions - Regression techniques - Hypnotic anesthesia - Relationship challenges - Psycho-sexual disorders and fertility issues - Depression - Grief counseling
  • What are student folders used for?
    Each student is given a dedicated student folder on Google Drive, which is used for ICCH to upload documentation and important updates for students, and for students to upload exam materials.
  • What is the Total Qualification Time (TQT) for the diploma?
    The Total Qualification Time is 450 hours, which includes: Guided Learning (120 hours): This includes direct interaction with trainers and supervisors through online courses, trainer-led sessions, and supervision. Directed Learning (165 hours): This comprises assignments, coursework, research, and writing time. Independent Learning (165 hours): This involves self-directed study, including research, reading, skills practice, maintaining a learning journal, and engaging with pre-recorded materials.
  • What career opportunities are available after completing the program?
    Graduates can establish a professional clinical hypnotherapy practice, helping clients with various issues including anxiety, phobias, grief, relationships, fertility, weight management, and mor
  • What are the entry requirements for the diploma?
    To enroll in the diploma, applicants must have successfully completed one of the following: - ICCH Foundation Course in Hypnotherapy - Society of NLP Practitioner certification training - Mindvalley Paul McKenna Certificate in Hypnotherapy - Other equivalent hypnotherapy training (subject to assessment)
  • How can I minimize technical issues during my studies?
    To ensure the best possible experience with the online learning platforms: Use an up-to-date web browser. Google Chrome is recommended for optimal compatibility. Ensure your internet connection is stable. Clear your browser cache regularly. Keep your operating system and software up to date. Follow any technical guidelines provided in the course materials.
  • What happens if a student fails the exam?
    If a student fails the exam, they can choose to "roll over" and sit for the next available exam. They are encouraged to continue attending live labs and must maintain their journal and attend supervision sessions to be eligible for the roll-over and resit. There's a £250 administrative fee for this process.
  • What happens during the live practice labs?
    Live practice labs, held on the third Saturday of each month, allow students to apply what they've learned under the supervision of ICCH-accredited supervisors. A second lab is held on a Tuesday for those who wish to practice more or use this opportunity to make up their study time.
  • How does the course address ethical considerations in hypnotherapy practice?
    Ethical practice is a key component of the course. It's addressed throughout the modules and is a particular focus in supervision sessions. Students are expected to adhere to a code of conduct, which includes maintaining client confidentiality, practicing within their competence, and continuing their professional development.
  • Q: Are there any in-person requirements?
    While the course is primarily online, it includes monthly live virtual training sessions, practice labs, and supervision sessions. These are conducted via Zoom.
  • What does the final exam consist of?
    The final exam consists of: 1. A recorded client session demonstrating prescribed skills 2. A multiple-choice exam with 50 questions 3. A short answer paper with 25 questions 4. A three-part treatment plan based on a given scenario
  • What if an applicant has hypnotherapy training from another organization?
    If an applicant has completed hypnotherapy training with another organization, they should email the details for an assessment of eligibility. They may be required to sit for the Foundation exam.
  • What is the role of live supervision sessions?
    Live supervision sessions, held on the fourth Saturday of each month, offer guidance, assess progress, and provide support for course-related queries.
  • What are the topics of the written assignments?
    The written assignments cover script evaluation, psychodynamics, and behaviorism, each contributing to 30% of the final mark.
  • What is the purpose of the Diploma WhatsApp group?
    The Diploma WhatsApp group serves as a dedicated channel for connecting with your peers and a platform for updates, notices, emergency alerts, and official communications from the course administrators.
  • When is the final exam held?
    The final exam is typically held at the end of the academic year. For specific dates, please check the website and the Diploma iCollege platform for the most up-to-date information.
  • What if I have learning difficulties or need special accommodations?
    Students with learning difficulties should inform the course administrators during the onboarding process. Accommodations, such as additional time for assignments or examinations, may be provided with appropriate documentation.
  • What should students be aware of regarding practicing hypnotherapy in their geographical location?
    Students are responsible for ascertaining their ability to practice hypnotherapy in their geographical location and meeting the standards or requirements set by any other organization or governing body.
  • How reliable are the online learning platforms used for the course?
    The platforms we use are built specifically to deliver online training. They are thoroughly tested and very stable. Most technical issues encountered are typically user-side issues, particularly related to web browsers. For any technical support issues use the customer support form at the end of the FAQ
  • What is the ICCH Diploma in Clinical Hypnotherapy?
    The ICCH Diploma in Clinical Hypnotherapy is a comprehensive one-year program designed to equip students with advanced hypnotherapy techniques and NLP methodologies. It covers 10 specialized modules addressing a wide range of client issues and disorders.
  • What is the purpose of the live trainer-led sessions?
    Live trainer-led sessions, held on the second weekend of every month, provide an overview of the month's coursework and address any questions students may have.
  • How many assignments are there throughout the program?
    Students complete four assignments throughout the program, consisting of three written assignments and a learning journal.
  • How does the course prepare me for running my own hypnotherapy business?
    The course includes several components aimed at helping you establish and grow your practice: 1. The "Passion into Profits" online course addresses getting started, identifying your audience, and marketing your services. 2. Complimentary access to Advanced Masterclasses, which provide specialized training in various areas of hypnotherapy. 3. Membership in the Secret Agents of Change (SAOC) group offers additional resources and networking opportunities.
  • What is the course structure?
    The course consists of 10 study modules, each focusing on a specific area of hypnotherapy. The structure includes: Online learning materials released monthly Live trainer-led sessions (held on the second Saturday of every month) Live practice labs (held on the third Saturday and Tuesday of every month) Live supervision sessions (held on the fourth Saturday of every month) Three written assignments throughout the year Ongoing learning journal maintenance Final comprehensive exam Students are required to maintain a minimum of 80% attendance at live sessions to be eligible for the final exam and graduation
  • What if I miss a live session due to technical difficulties or personal reasons?
    If you miss a live session due to technical difficulties or personal reasons, inform your student liaison supervisor as soon as possible. You can access the session recording on iCollege and review the content at your own pace. If you have any questions or need further clarification, reach out to your supervisor or raise your queries during the next live session or supervision meeting.
  • How can students access the "Passion into Profits" online course?
    Students who have successfully attended 50% of the diploma requirements will gain access to the "Passion into Profits" online course, designed to help build a profitable and flourishing business.
  • What is the course structure?
    The course consists of 10 online study modules, each focusing on a specific area of hypnotherapy. Students attend live sessions, complete assignments, and maintain a learning journal throughout the year.
  • What happens if I miss a payment or make a late payment?
    If you miss a payment or make a late payment, your access to course materials may be suspended until your fees are brought up to date. It is essential to communicate with the college if you anticipate any difficulties in making timely payments.
  • What should students do if they are unable to attend a live session?
    If students are unable to attend a live session, they should inform their supervisor in advance, if possible. They should also review the session recording, which will be made available in iCollege, and complete any associated tasks or assignments.
  • How often should students submit their learning journal?
    Students must submit a learning journal monthly summary within 14 days of the end of each module.
  • What industry leaders accredit the ICCH Diploma in Clinical Hypnotherapy?
    The diploma is accredited by the General Hypnotherapy Register (GHR), the Complementary and Natural Healthcare Council (CNHC), and the International Alliance of Professional Complementary Practitioners (IAPCP).
  • What is the policy on using AI or software to complete assignments or exams?
    Using AI or any software to complete assignments or during exams is strictly prohibited and may result in disciplinary action.
  • What is the benefit of having access to Advanced Masterclasses?
    Diploma students have complimentary access to any Advanced Masterclasses run online during their study year, providing additional learning opportunities and specialized training to complement their Diploma modules. This all counts towards their self study time.
  • What is the purpose of the Diploma Student Space?
    he Diploma Student Space is a google chat space that serves as a dedicated channel for for updates, notices, emergency alerts, and official communications from the course administrators. It is not a space for chit-chat or networking it serves for notices and updates only
  • How are the live sessions structured?
    Live sessions are conducted via Zoom and include: - Trainer-Led Sessions: Held on the second Saturday of each month (3pm-5pm UK time) - Held on the third Saturday (3pm-5pm UK time) and Tuesday (7pm-9pm UK time) of each month - Supervision Sessions: Held on the fourth Saturday of each month (3pm-5pm UK time)
  • What support is available after completing the program?
    Even after completing the program, students have access to ongoing support and supervision, ensuring their continued growth and development as hypnotherapists. Graduates have access to course materials for a year after completion. Those achieving distinction receive lifetime membership to the Secret Agents of Change (SAOC) group, while those passing receive a discounted membership.
  • When are the installment payments due?
    Installment payments are due on the first day of each month and must be paid by direct debit.
  • What is the purpose of the learning journal?
    The learning journal allows students to reflect on their learning experiences, track their progress, and document their insights. It supports students in tracking their journey, promoting reflection, self-awareness, and personal growth throughout the course.
  • Can I download course materials for offline viewing?
    No, course materials cannot be downloaded for offline viewing due to copyright restrictions. To access the course content, you must be online. This ensures the protection of intellectual property and allows the college to audit the viewing of course materials.
  • How can students access the course materials?
    Students can access the course materials through iCollege, their virtual learning hub. Course materials will be opened one month before the course begins, with module content opening on the first day of each month. https://nlpmasterclass-icch-icollege.teachable.com
  • Are students allowed to record lessons, supervision sessions, or practice labs?
    Recording lessons, supervision sessions, and practice labs is strictly forbidden. These materials are recorded for students and available in iCollege, protected by copyright.
  • What is the grading scale for the diploma?
    The grading scale is as follows: - Fail: Below 80% - Pass: 80% or above - Distinction: 95% or above
  • I missed a live session. Will it be recorded and available later?
    Availability of Recordings for Missed Live Sessions The availability of recordings after live sessions varies by the type of event: Advanced MasterCLASS Events: The recordings will be available unedited 14 days after the event and will remain accessible for one year. Live Practitioner and Master Practitioner Sessions: Unfortunately, recordings are unavailable for replay for these sessions. Diploma Recordings: These will be updated and made available within 7 days of the event. Practice Group Replays: Replays are accessible only to the SAOC membership group members and will be available 7 days after the event. AHA MasterMIND Replays: These are exclusive to SAOC members and will be available 7 days after the event. Please ensure you check the specific terms related to the event type you are enrolled in for more details.
  • I'm not receiving any emails or notifications from the website. How can I fix this?
    Troubleshooting Missing Emails or Notifications If you're not receiving emails or notifications from our website, please follow these steps to resolve the issue: Check Your Spam Folder: Important emails can sometimes be mistakenly routed to the spam folder. Update Email Preferences: Go to your account settings. Ensure that the email opt-in box is checked to receive communications. Add Our Email Address: To ensure that emails reach your inbox, add info@nlpmasterclass.co.uk to your email contacts or safe sender list. Please note that this email is unmonitored and is used only for outgoing communications. Submit a Support Request: If you still need assistance or have a specific query, please use our website's Customer Support Request form.
  • I have feedback or suggestions for the website - iCollege - Courses. Where can I submit them?
    Go to the Customer Support Request form and submit your feedback on what you like and what you want to see in the future. We highly value your feedback!

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