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 FAQ - Connect

Explore Our FAQ

There's a wealth of information to explore! To assist you in navigating and finding the answers you seek, we’ve compiled a searchable comprehensive list of frequently asked questions and their answers for your convenience. Select the relevant category and use the search icon to find the information you need quickly.


Need Further Assistance?

If you can't find the answer you’re looking for, please submit a Customer Support Request using the form below the FAQ section. To reduce spam and be efficient we do not reply to unsolicted offers of services nor to messages sent direct so to get a reply, use the contact form below.


Support Hours and Contact Information:

  • Student Services: This is for existing students currently enrolled in courses.

  • General Inquiries: For all other questions.

  • Billing: For inquiries related to payments by existing students.

  • Technical Support: This is for help with website or course access issues.


Please note to keep our courses as affordable as possible; we do not operate a 24/7 support desk. We will respond to support requests from Monday to Friday, between 10 AM and 4 PM UK time. Please allow up to 48 hours for a response, although we do reply to most sooner. For immediate assistance, we encourage you to consult our FAQ section.

Add to Your Contacts

Please add to your contacts to ensure you receive our emails; please note that this address is not monitored for incoming messages, so to get a reply, use the contact form below.

  • How do i sign into iCollege?
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
  • When are the next training dates?
    NLP Training events are held in the Spring months often April through to May or the Autumn September through to October. For the next upcoming dates refer to the NLP Practitioner page on the website. Courses are live held in London you will find all the information you need at
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • When does the membership open and what are the rates?
    Membership Opening: The Secret Agents of Change is a closed group that opens its membership for new members three times a year. Announcements about membership openings are made on our website and through our newsletter. How to Stay Informed: To join our mailing list and stay updated on membership openings, please sign up for our Free Resources at the top of the website. When you sign up, you'll also gain access to a bundle of free materials, including an eBook. We value your peace of mind; we only send emails when there's something important to share. Membership Rates: Membership rates will be announced when the doors for new members open. For more details and updates, please visit our website or subscribe to our newsletter.
  • I have a question about the IAPCP. How do I get my questions answered?
    NLP MasterCLASS Ltd owns the IAPCP yet runs separately with independent oversight. There is an extensive FAQ section on the IAPCP website- please visit

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