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 FAQ - Connect

Explore Our FAQ

There's a wealth of information to explore! To assist you in navigating and finding the answers you seek, we’ve compiled a searchable comprehensive list of frequently asked questions and their answers for your convenience. Select the relevant category and use the Search icon to find the information you need quickly.

Ask Milton

Our Customer Support chatbot, Milton, is currently being updated and upgraded. If after searching the FAQ, you still need assistance, please submit a customer support request. 

 

Need Further Assistance?

If you still can't find the answer you’re looking for, please submit a Customer Support Request using the form below the FAQ section AFTER you have searched the FAQ. To reduce spam and be efficient, we do not reply to unsolicited offers of services nor to messages sent directly, so to get a reply, use the contact form below.

 

Support Hours and Contact Information:

  • Student Services: This is for existing students currently enrolled in courses.

  • General Inquiries: For all other questions.

  • Billing: For inquiries related to payments by existing students.

  • Technical Support: This is for help with website or course access issues.

 

Please note that to keep our courses as affordable as possible, we do not operate a 24/7 support desk. Live online events are hosted on Zoom, and online materials are hosted in iCollege using the Teachable platform. Before booking, all participants must ensure their system requirements are adequate to access the materials. We do not offer technical support for user-end system issues.. See the iCollege and Technical Support  FAQ for details on the specification requirements.

 

We will respond to support requests from Monday to Friday, between 10 AM and 4 PM UK time. Please allow up to 48 hours for a response, although we do reply to most sooner. For immediate assistance, we encourage you to consult our FAQ section.

Add to Your Contacts

Please add info@nlpmasterclass.co.uk to your contacts to ensure you receive our emails; please note that this address is not monitored for incoming messages, so to get a prompt reply, use the customer support contact form below.

Frequently asked questions

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NLP MasterCLASS Support Agent
Please double-check dates and rates with information on the website

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Customer Support Service Request

Need customer support related to your NLP Masterclass course?

Occasionally, things don't go to plan, so our Admin Team and Geek Squad are here to help! We operate Monday to Friday from 10 am to 4 pm, and you can expect a reply within 48 hours.

Before submitting a request please check out the F A Q, which may already have the answer to your question.

We appreciate your patience.

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